Tuesday, March 04, 2008

An uncensored post about my DRAMA at Padini Concept Store @ Ikano

It's been a long time since I've posted something like this, totally uncensored, naming the location and people involved directly because i couldnt be farced to give face already. Just pardon the grammar because I'm not really bothered with grammar check, just want to get it out of my chest!!

In case you don't know, I do have a very straightforward i-can-do-confrontation-there-and-there attitude, which I try, as much as possible, to contain it because of my profession as a PR person. But then again, who is to say that a PR person cannot have such attitude?? I digress.

So the whole saga took place during the shopping spree Kim and myself was on. In summary, we were on a mission to doll ourselves up that afternoon, within a budget of RM200, and get pretty enough for Saint's 7th Birthday party at Laundry Bar that night.

You may read kim's post here, for the details of our shopping spree.

While Kim has accomplished her task for the day, dolling herself up into a tip-top-party-able outlook, and I was still scratching my toes to find a pair of decent heels, we decided to give Vincci, located at Ikano, a try. Hoping that with the new branding strategy they have for their higher-end boutiques, we would be able to find something for me.

On our way from The Curve to Ikano, I stopped by an ice-cream store and got myself a large glass of yummy berries smoothies! When we reached Vincci located within the Padini Concept Store, happy yakking away thinking of what to have for lunch and how lazy the manicurist was, I sense a weird presence behind me, the kind that you don't see with your eyes but sense with your nerves, if you know what I mean.

Anyway, I felt someone was behind me, not very close but still I could feel it. Not before long I heard someone calling out an "Ooi". Unsure if that "Ooi" was directed to me, I turned around with an inquisitive look on my face. Then I saw this young Malay chap in white collar long sleeve shirt and a pair of black trousers (like those of the waiters in western fine dining restaurant) gesturing at me with his arms flinging all over his face and chest. It is very hard to describe in words, just imagine a monkey flinging its arms, almost trying to tell you something but the message is not getting across no matter how hard it tries.

My brows furrowed. Looked harder at the Malay chap who was wildly gesturing away with a super LANSI look on his face and moving further away from me at the same time. After a good 10 seconds, I finally comprehended that the Malay chap was gesturing to me NOT to bring the smoothie into the store. I took the hint and walked towards the dustbin, all the while puzzled by the kind of treatment I got from that Malay chap.

Then I stopped, turn around, looked harder at the Malay chap again. This time, he saw me looking at him, and gestured AGAIN in a very rude way -

He stared at me
His LANSI look was back on, very impatient at me as though I was a stupid who cannot understand him.
He turned his back at me
He flung his right arm above his head, flapping it repeatedly, as though chasing me out of the premise.

That's the last straw.

I could feel a hot wave rush from my toes all the way up my head.
I stomped towards the Malay chap who was still flapping away, with a LANSI look on his face (by this time, he turned around to look at me already)
While walking I asked at the top of my voice: "Excuse me? What are you saying?"

Then the Malay chap just started mumbling and still gesturing for me to throw that smoothie away.

"I'm sorry, but I do not understand you. Can you please speak properly to me?" I was VERY VERY VERY angry already at the fucker!

"You don't take your drink inside the shop. I'm very fed up already to tell you." he replied in a very i-am-the-big-shot-mother-fucker-person-in-charge-here-and-you-are-just-a-stupid-girl-who-doesnt-understand tone of voice and his face was sooooooooooooooo LANSI I swear I was ready to let my spit loose!!!

"EXCUSE ME!!! YOU DIDN'T TELL ME OK. YOU JUST OOI-ED TO ME OK!! YOU CANNOT TALK PROPOERLY ISSIT?" I was shouting already, so ready to PUNCH this fucker's face!!

"I very tension already." he defended himself.

"SO? IT'S NOT MY PROBLEM RIGHT? IF YOU THINK YOU DON'T WANT TO WORK, DON'T WORK. JUST GO HOME OK.!!"

He just looked away, not daring to meet my bulging eyes, with his arms in his pants' pockets and shaking his left foot in a mak-rempit manner.

"I WANT TO SEE YOUR SUPERVISOR OR MANAGER NOW!!"

"Manager go home already! Don't want to talk."

Fucker stupid or what????

Then I stormed inside the concept store, with my smoothie in hand, towards the cashier and DEMANDED for the Store Manager to come out.

Then this lady, name Nana, came and I told her the whole saga. She also one kind, asked me what is the name of the Malay chap. I brawled :"DON'K ASK ME FOR HIS NAME. HE IS JUST THERE!!! *i pointed straight across at the Malay chap who was standing here defensively* HE IS JUST THERE, YOU GO AND GET HIM NOW!!!! "

By this time, all the promoters were standing at the side looking at me shouting, and then at the Malay chap standing by the door, looking defensively.

So they got the Malay chap to the cashier. He ignored me and straight away started blabbering at Nana, saying his was feeling very tension today and didn't feel like working or talking to customer.

WHAT THE FUCK!!!!!!!! I was just squeezing my glass of smoothie and soooo fucking ready to splash it on his dick face okay!!!

I told him, you can just go home NOW!!!

Anyway, cut long story short, the Nana lady made the Malay chap apologize twice to me, but he did it in a very unwilling fucking lansi manner. I just stormed out of the concept store and I SWEAR I WOULD NOT GO BACK EVER AGAIN!!!!

17 Jabs & Crosses:

Kimberlycun said...

just cant believe how some people could have attitude like that at work!

Big Boys Oven said...

Gosh I can understand your feelings, I had the similar problem at Ikano, mine was at Morman Harvey Furniture Shop, theis security guard was chasing us like we are thieves and ask us to leave as my gorlfriend was having he pieces of bread bought from bread story! He was so rude, so from that time on we promise not to buy anything from that stupid shop!

~ Thai Boxing Girl ~ said...

kim: there just are. what to do...you pay peanuts you get monkeys lor

bbo: we should just go back and make lives hell for them *evil*

rational thinker said...

wish there s a video to it. hahah

Skyler said...

Hahaha this is so funny I also JUST wrote about bad customer service

Yan said...

(Occasional lurker here... felt compelled to comment because I work in hospitality/customer service)

That guy has the dream job that everyone wants... one that allows him to treat a customer whichever way he wants just because "he doesn't feel like it"!

JoMel said...

waaahhh... my blood boiling already just reading your story... but cannot. I am supposed to calm you down right? haha..

I hope he remembers this encounter with you so he will think twice in future when he feels like venting his "tension" on a customer.

Monica said...

They should fire the rude Malay chap!!! But I'm glad that you showed him your "real face".

COOL DOWN ;-)

Simon Seow said...

Wah, services today like that cannot already.

"Gum Si Gum Yat Gum Geh Fok Mo Tai Dou, Hai Ng Tak Ga", Andy Lau.

sabrina said...

Oh well done girl! Bravo!!!! *Clap*Clap*

These fuckers should be put in their places. Just blogged about it myself!

Dumbfucks!

Anonymous said...

customers is always right!

~ Thai Boxing Girl ~ said...

rational thinker: yes, actually, after the incident, kim and I just WISHED we had taken a video of it!!!

skyler & sabirna: ok...reading your posts after this. maybe we should just start a team going around making lives hell for these bad customers service.

yan: you are encourage to comment more, else there will be nothing left for you to lurk on :P and yes, maybe i can bring all those working in the hospitality line to meet this malay chap and ask him how he got this dream job!

jo: no lah, actually our blood can boil together gether, more fun mah!!! HAHAHAH...yes, and i bloody think that he will remembers my face in the next decade to come!

Monica: not sure if they will fire him, he is afterall an asset to the company because he has such unique attiude!! and no, its not yet my REAL face HAHAHAHA more evil is in store, waiting for the right opportunity to unleash!!!

simon seow: sounds like andy is your muse ley...eh...where is this line quoted from ar?

anonymous: they are not always right, but they just need to be treated with basic respect and courtesy. I mean, if I was told properly I would gladly admit to my mistake and oblige to discard my smoothie /leave the premise.

JoMel said...

you have been tagged babe!!

YC said...

woohoo! i kena-ed the same thing before, at the same place. it seems they like to hire ppl with limited vocabs and horrible manners.

Anonymous said...

yeahh reading your story also makes me feel the anger u have, coz i also have a bad temper some more if that person kurang ajar memang cari MAUT la. If that hapen to me, the cashier machine will fly to that man's face. But till today i stil can my anger kind of LOL

Anonymous said...

*still can control*

fara / ly-d said...

some people are just not cut out for sales positions.

they think it's a given job - u just stand there and get paid - the 'customer service' part of it don't actually register.

i've had my share of encounters - tho nothing like this. good thing tho he was asked to apologise. teaches him to be a bit more polite in the future.